Bank Of Baroda — BOB ATM dispensed less cash but amount got debited

Address:

KK NAGAR 2ND STREET, KOLATHUR, Chennai

I am Bidita Debnath, a BOB customer as well as I have account with HDFC. I am writing this email after facing a great level of discomfort and frustration, yesterday evening -7th August 2021, at around 18:53 (06:53 pm), I have tried withdrawing money from my HDFC account- A/c number [protected] from a Bank of Baroda ATM as the nearby HDFC ATM was not working (out of cash). As I proceeded with my withdrawal with BOB ATM for the domination of INR 10, 000/- I only received INR 9600/- and I was shocked and very frustrated as their was no security guard or a contact number to reach out and complaint. Entire evening I tried reaching the customer care but I couldn't get through to make a complaint, I feel very much cheated with this kind of ATM malfunction. Instead of 20 number of Rs 500 rupees note, the ATM dispensed only 19 Rs 500 note and only one Rs 100 note making a total of 9500+100=9600. But my withdrawal message from HDFC bank shows Rs 10000 debited as that is the amount of money I wanted to withdraw from my account.
ATM id from which cash is dispensed wrongly:1FDCHE223
Bank of Baroda ATM, Akbar Square, Kolathur, Chennai.
Date of transaction: 7th August 2021

I need my money back (Rs 400). Please take appropriate action. I am also a Bank of Baroda customer. Regretting to the core.