Bank Of Baroda — Branch not providing resolution on my PMAY application

Hi, I am holding a home loan under PMAY scheme on BOB, Kukatpally, Hyderabad branch from 2019. My EMI started from 2019 August. Its almost 3 years and keep on following the branch for an update for my PMAY status but they are not providing any update apart from giving a random delayed date. As per the PMAY portal, the application is on the first stage i.e Application generated from last 2 years but bank is not supporting in any way how I will get the scheme sanctioned. Everytime returning with a fake promise of they are following up and will provide an update after 4 -5 days but no result or update everytime. Please help me where to reach and who can help me on this. PMAY greivence portal telling bank only can help in this. But bank branch manager is telling like he don't know anything about it, they are following up that's it. Please help.