| Address: | Thane, Maharashtra, 400612 |
Dear sir,
This is to inform you that i have been following up with bob mumbra kausa branch from 2015 onwards for my atm pin no. & change of mobile no. Regd. At the time of opening the a/c and the officials there have been giving me different reasons at each visit since 2015
In the beginning they said:
1. You will get the pin no. By post - this reason for almost 6 months
2. You can generate the pin from the atm once the atm system is upgraded we will no longer send by post - this reason for next 6 months,
3. When i tried in the atm & realised that my mobile no. Has changed & the otp is being sent on my old no. I asked for change of mobile number form, next 3-4 months they are telling me that they cannot for security reason as some people are changing the mobile no. & committing fraud,
I told them that i have the pass book with me & i am the account holder & you can verify everything, but still they would not listen, now they are saying to come after 2-3 months.
This is shear nonsense & my life's biggest mistake to have chosen your bank for opening my first ever a/c at the age of 16, i am now 18 & a student
I hereby request you to please look into this issue of mine & resolve at the earliest, thanks & regards,
Mirah Was this information helpful? | 
I had faced some issues with my IMPS transactions in BOB . I had filed the complaint via telephonic communication, email and even a written complaint. But still I haven't got any reply.