Bank Of Baroda — Poor professionalism - no continuity of work

Address:

Pune

I went to Bank Of Baroda Pimple Saudagar Pune to collect the ex staff life certificate form.
I asked at one counter and I was redirected to another. The lady at the other counter gave me a form. I asked is this for ex-staff family pensioner? She was not sure, so she directed me to another counter. I went to that counter and asked for the details and the person over there coolly replied, the manager who knows this is on leave so I don’t know anything about it right now.
BOB Circular clearly states that the pensioners can submit life certificate starting 13-Oct-21, yet today is 8-Nov and still no one in the bank knows what needs to be done. This is very poor professionalism by BOB. I understand someone is on leave but in their absence the customer facing activities should have been handed over to someone. Banks don’t understand such a basic continuity of business processes.
Disappointed.