Bank Of Baroda — refund from amazon not reflecting in bank

Address:	400066
Website:	www.bankofbaroda.com

My sb account. No. [protected] with bank of baroda borivali east branch. I had got refund from amazon bearing refund reference number[protected] amounting to rs. 924/- and reference number[protected] amounting to rs. 949/- on 10/10/2018. The said message is received by me on 12/10/2018. The said reference numbers are provided to amazon by bank. But the said amounts are not reflecting in my bank account. I called up call center of bob several times where in me. Ramesh k who was available twice on 17/11/2018 did not guide me and infact was not ready to note down the reference number. Instead he was only asking for bank details. If this is the way in which the bank call center performs then it is better to opt for other bank. I have received this amount one month before and the call center guy is telling that 14 more days will be required and so the amount is not reflected. Sorry to say if this is the way bank performs then i will be forced to take legal action. Advocate. Shilpa chandrashekhar naik