Bank Of India — amount debited from the account but cash not delivered

I have used the atm for withdrawal of cash, on 18/6/18, my account was debited but no cash was, delivered. I m attaching the screen shot of the transaction. I contacted my account holding branch at seraikella jharkand. I was told that they would accept my complain only after 72 hours of the transaction, as amount might b deposited in the account. When the amount was not credited in my account, the bank of india seraikella branch accepted my complain on 22/6/18, i am attaching the screen shot of the complain accepted. Till now my account in not credited of the amount wrongly debited. Pl do try to solve my problem at the earliest.