Bank Of India — Amount deducted from ATM but not received

Address:Shahdol, Madhya Pradesh
Website:www.consumercomplaints.in

My account is in Dena bank I went to an ATM of bank of India to withdraw a 10000 rupees but I didn't received any money from that ATM then I tried again for 10000 rupees then also I didn't received any money and from my account 10000 is deducted for 2 times it means 20000 has deducted from my Dena bank account I have complaint in Dena bank in written but till now no action is been taken so please check from cc TV camera that what happened on that day ATM location is in ganj road, shahdol and date is 26 August 2016. It's my humble request to a department that as soon as possible please solve my problem
Thank-you
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