Bank Of India — amount refunded from amazon not remitted to my account

Address:201308

I had purchased a wooden bookshelf from amazon on 15th November 2018 and the cost of the product was Rs. 9490.

Since i was not satisfied with the quality of the product, i had returned it back to amazon. for refund of amount Rs. 9439 upon various followups with Amazon, they sent me below mail where they had confirmed that they have deposited the amount to my account no. [protected] ( Munesh Kumari Malik ), but till date i haven't received my refunded amount.

Refund Reference Number for the said transaction is[protected].

But till date i haven't received refund amount of Rs. 9439 in my account.

In case you are not able to see this transaction, amazon have also mentioned how it can be seen. See below quote from their email:

Quote

In case you do not receive the refund within 5 business days, please contact your bank’s customer care and mention the above Authorization Code (Refund Reference Number). Please remember that you will have to call your bank’s customer care center and not visit the branch for this query.

Some nationalized banks may take more time than usual to credit the refund. If your bank is unable to locate the refund with the authorization code provided, please dispute the transaction as 'refund not processed'. On disputing the transaction, the bank will see a pending refund and will follow the path back to our payment processor to locate the refund.

Unquote

I request you to please check this transaction & reflect the amount in my account.
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