Bank Of India — Atm failed transaction refund

Address:

Susner

On 30june i tried to withdraw some money from a local atm of boi but eventually transaction got fail and amount is debited from my account now it's more than one month i have written alot of emails and did many complaints but my amount is not refunded yet, nor any email or any confirmation of my complaint has provided to me as i did an online complaint of this incident. I also inquired in my branch they said that on that day 3 transaction was made so i might have made complaint regarding 2nd transaction which was successful but i have an issue regarding my 1st transaction of 10000 which was failed. Now they are saying we can't do anything from here you have to solve this matter online. I hope boi will look into this matter and my money will be refunded soon, the amount is 10000 rs.
Account no. [protected]
Name - sonu soni
Address - susner dist. Agar malwa m. P.
Pin code 465447
Atm id - puj9021
Mobile [protected]