Bank Of India — atm withdrawal failure

Team

I am a CITI Bank customer .. I had used my Citi ATM card at your AECS LAYOUT KUNDALAHALLI BANGALORE BRANCH ATM for cash withdrawal..!
It says Transaction cancelled but my account was devoted with 1000rs..! When asked the security, he said it will get refunded in 2 days time..! And I’m yet to get any confirmation..! I had opted for paper less hence no transaction receipt ..!
PFA of my Citi statement for reference I’d..!
Pls arrange for my refund of 1000 ..
It was a mistake that I opted your Service..!
Highly dissatisfied.. Kindly refund it ASAP..!
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I booked tatkal two tickets from Asansol to Surat date 07/12/2018, but the amount got debited from my account,
I had paid from razorpay, I didn't receive confirmation for the tickets please Resolve my issu, Transactions ID[protected], bank of India

My upi ID [protected]@upi

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