[Resolved] Bank Of India — Failed imps but transaction registered | |||||
To whomsoever it may concern, My customer Service Number is[protected]. With an information that IMPS services arent subjected to holidays (Sundays), I had done an IMPS transaction to the only beneficiary/account in my BOI Account of Rs 38, 000. This transaction as mentioned is to my other ICICI account. After an error message in the first transaction, I retried the transaction of Rs 38000 and again it timed out. Thinking that it must be a server issue, I went back to the account balance, only to be shocked to see that the IMPS has been registered twice and Rs 38, 000 has been deducted on each account. When checking with my ICICI account yesterday or even today morning, I further shocked that the money hasnt arrived here in ICICI. On trying the so called 24x7 Customer service, through 2 different numbers ((022) – 40919191 and[protected], both the times the call was ended by your computerised IVR system after entering my credentials with an information that connection to the server couldnt be complete. So here is what I would like your management team to revert on: Where is my money (Rs 38, 000 x 2)? When will I get it (either back in BOI or in ICICI)? What is the point of IMPS if money cant be transferred during times of customer crisis? What is the point of a 24x7 customer service if there is no human on other side to listen to the issues? Best regards, Abhishek Adhikari [protected] Was this information helpful? | |||||
Feb 22, 2016 Complaint marked as Resolved I had talked to several departments for this. There is no numbers or email ids mentioned anywhere directly.
1. I called customer care
2. They gave me an email id which wasnt working
3. I called customer care again
4. They gave me a generic netbanking dashboard number which no one picked up
5. I called again and this time they gave me a different number which was supposed to be zonal head
6. Zonal head acknowledged delay and confirmed that action will be taken
7. Meanwhile I called again to find out if the netbanking team would pickup and work on it directly
8. This time someone gave me another number which was the IMPS departmental head
9. This person assured that in 30 mins this would be taken care of
10. IT head calls me at the end of the day talking about refund process initiation.
11. Finally IMPS department calls up to confirm refund is complete.
total processing time around 7 hours. Bank Of India customer support has been notified about the posted complaint. | |||||
 2 Comments | |||||
Comments
Moments after this complaint emailing this same details to the 3 BOI email ids (ho.customerservice, HeadOffice.[protected]@bankofindia.co.in, support.startoken), I received calls from 2 people.
1. Ravi Sharma (alleged employee id[protected] +91-[protected]
2. +91-[protected]
Each of these having a complete details of the problems I faced. Moment they asked me my debit card and CVV numbers I realised they were frauds. The second guy even hung up without talking much realising that he would be fired back.
My question. How come people outside BOI have access to company emails? Is this scam being run from Inside BOI?
1. Ravi Sharma (alleged employee id[protected] +91-[protected]
2. +91-[protected]
Each of these having a complete details of the problems I faced. Moment they asked me my debit card and CVV numbers I realised they were frauds. The second guy even hung up without talking much realising that he would be fired back.
My question. How come people outside BOI have access to company emails? Is this scam being run from Inside BOI?
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They have so many complaints that they dont open it altogether.