Bank Of India — have not received the refund amount from amazon

Address:District jail, leheriasarai, darbhanga, Darbhanga, Bihar, 846001

My name is shruti sinha. I had returned two products on Amazon. And the Amazon service sent me that they had processed the refund on date 6 aug 2019 and 12 aug 2019 respectively but I have not get any of amount in my account. They have provided the refund reference no. which are[protected] and[protected] of amount rs 690 and rs 557 respectively.And told me to fill charge dispute form. As I am not getting where to find this charge dispute form so I mean posting my complain here hoping a help from you.
Kindly resolve my problem.
My account no. - [protected]
Account holder name- shruti sinha
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I Purchase Product in Snapdeal, He is Told Return My Amount to my Check To Bank My Reference Number is[protected]

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