Bank Of India — Iwant internet banking without use to star token as transaction no. Stubp[protected]/electric bill for may of[protected]

I am requested in br.in may 2017 for reset star token so they done after sum day payment time of internen banking option without use of star token avilable than their are two payments done by tsis manner. Unfortunetly after getting of star token password and activation from br. The pet name could not write so star token could not open and reson toomany failled attempt raised so i have again went to br. And on[protected] reset star token by br. But till today on internet banking the option of without use of star token not mentionet on top please do this
Thank you