Bank Of India — money got deducted however refund has still not processed

Address:	New Delhi, Delhi, 110017
Website:	Complaining about transactions done by jio app of rs 449 and rs 1700 thru machine swipe

Hi sir/mam,
My name is rajani nair.. I have a account in bank of india, malviya nagar branch, account no - [protected]. Recently i did two transaction from my debit card. The amount got deducted however, money has yet not been refunded to my account. It's been almost 45 days. I am so pissed off. I have also visited branch and submitted a refund form. It was told me that i will get the refund within 45 days.

First amount of 449 rs done from jio app done on oct 17th'18. Complaint lodged and ref no - 061118data35062

Second amount of rs 1700 through card swipe done on nov, 5th 18-complaint lodged and ref no-061118data35070

Please look into this matter and refund my money into my account as soon as possible because i am so frustrated as i am in need of money.
I will be highly obliged to you if you take immediate action.

Thanks,
Rajani nair