Bank Of India — money not refunded

Address:

Gandhinagar, Gujarat, 382016

I have made one transaction of thousand rupees through online money transfer application named bhim transaction id :[protected] on 3rd july 2017. The money debited from my account but didn't reach to the reciepnt account.. My account number is : [protected] gandhinagar gujarat branch. I have complained about it twice or thrice still not get satisfactory answer.
They are telling me that money is in my account but its not visible to you after 2 or 3 days you will be able to use it. But 15 days has been passed still i have not got the money back.