Bank Of India — non refund of rs 1200

Address:

New Delhi, Delhi

I hemlata kumari an account holder ([protected]) of your bank, had transferred rs.1200 on 1st feb 2019 to a number ([protected]) through my upi bank account ([protected]@ybl) on phone pay application ([protected]). The same has been debited from my account. While the person to whom i had sent the amount got the amount credited and debited in the very next moment. Further i waited for 2-3 working days for the automatic refund but i have not yet received the money back.

The transaction no is p1902010635057981776771 and upr:[protected].
Mail from the person whom amount was sent is attached for your reference.

Kindly help me resolve the issue on asap basis