Bank Of India — paytm refund money in account but bank not add in my account

Address:

Mirzapur, Uttar Pradesh

Hello this is shravan kumar tiwari [protected]. Frist i want say i did book my ticket by paytm but ticket doesnot booked but my balance deduct. After one day my balance refund in my paytm by irctc. Than me refund balance in my
(Bank of india) account by paytm. But bank didnot any action. My balance not refund thats 8 days. And when i was calling no response by bank any employ.