Bank Of India — refund doesn't initiate

Address:

Near Rao tula ram chowk, Mahendragarh, Haryana, 123029

Order from amazon but it's cancelled and amazon pay my refund but it doesn't reflect in my bank from 15 days amazon reference no.[protected] i go to in bank but i didn't getting help from bank and i already apply a dispute charge form pos no.[protected] i call amazon also but i didn't get any help my refund amount is 5969 my bank account no. [protected]