Bank Of India — Refund initiated from amazon but not credited in my account .

My name is Soumyakanta Rout and I had ordered Cloth of RS.Amount993 in Amazon on 17th August 2020 and I cancelled this order due to personal reason. And on 22 August 2020
Amazon initiated the amount to my card but I still didn't get the money. Amazon sent this reference number 30005402360230208076403
and told me to fill charge dispute form but Indian Bank doesn't have such policy. So
please kindly respond to this complaint it's very urgent.
Thanks you sir .
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