Bank Of India — refund of atm payment

Address:

380022

Dear concern,

With reference to attachment and grievance no. Is : 1-[protected]. I hereby inform you that i was fill up petrol at parimal garden krupa petrol pump of rupees 400/- in my vehicle, and my vehicle no is gj-27-af-4384, as on date 07/11/2017, time: 19:58:38, and i go through cashless and digital banking as per said our pm modiji, i pay my petrol expense through my debit card and my card no is [protected] as on date 07/11/2017, time: 19:58:38,

In this regard i requested to you that first i pay rs. 400/- and i received message of rs. 400/- deducted from my account no: [protected], branch maninagar, but a sales man / service man of krupa petroleum services denied of that he not received a payment and pressure to me for payment, because them client account not received same amount in same debit card, he shows me statement that please see our statement for whole day those who pay through swipe card, and he has expedite to me it is credit in your bank account rs. 400/- with in 72 hours, after 72 hours i reach said petrol pump and to said petrol pump owner and requested to him for rs. 400/- still not credit in my bank account, so he has given statement of digital banking those who pay through debit and credit card,

So please find attache herewith attachment (Which pass word is k27505), and give credit rs. 400/- in my account it is wrongly deducted in my bank account.

Please look in this matter.

Thanks & regards,

Hitendra kapadia

Dear hitendra dinehbhbhai kapadia,
Thank you for submission of your grievances
Your grievance no. Is : 1-[protected].
This communication has been posted to your email address as submitted above.
You may preserve this page for your future reference.

Thanking you

Bank of india

— forwarded message —
From: bharat patel
Date: sat, nov 11, 2017 at 10:30 am
Subject: fw: 'email mpr as of 08-nov-2017
To: "[protected]@gmail.com"

From: [protected]@hdfcbank.com
Sent: wed, 8 nov 2017 06:52:35 gmt+0530
To: [protected]@rediffmail.com
Subject: 'email mpr as of 08-nov-2017

Dear merchant partner,

Warm greetings from hdfc bank.

We trust that your experience o[censored]sing hdfc bank merchant services has been enjoyable.

Your latest merchant payment report (Mpr) is attached with this mail.

You will need internet explorer version 5.5 or above and adobe acrobat to open the attached file.
If you don? T have acrobat, you can download it from the official adobe website http://www.adobe.com

Please ensure that your web/it/ email administrator permits e-mails with attachments.

Instructions for opening the e - statement

Click on the attachment provided with this mail.

You will be prompted for your password.
The password is your merchant identification number. The merchant identification number begins with a character followed by numerals.

If you encounter any problem in opening your mpr, please check whether:

? You have entered the merchant identification number correctly (Do not use any spaces)
? Your web/e-mail administrator allows e-mails with attachments.
? Depending on your personal spam filter settings, your e-statements might be directed to your junk folder rather than inbox. Please check in both.

In case you have any queries / clarifications, please call us at our help desk number.

Dear merchant, as per recent rbi circular, to rationalize merchant discount rate on all domestic rupay, mastercard & visa debit card transactions below rates will be applicable for the period
01-january-17 to 31-march-17.
? For transaction upto rs 1000.00 - 0.25 % of the transaction value.
? For transaction above rs 1000.00 and up to rs 2000.00 - 0.50 % of the transaction value.
? For transaction above rs 2000.00 - 1 % of the transaction value.

? For credit card transaction the rate will be 1 % of the transaction value. (Fuel merchant)

The government of india proposes to implement the goods and service tax (Gst) which is likely to be effective 1st july 2017.
Consequently, the existing service tax rate of 15% shall be replaced by gst rate of 18%.

We have revised our schedule of charges and the same is applicable to all merchant establishments, with effect from may 1 2017. Please visit http://www.hdfcbank.com/merchantservices-soc for further details.

W. E. F 1st nov'2017 onwards; single gst invoice would be issued for all transactions done in a month. We have made this process change to help simplify gst compliance and filing process for you.
We also request you to get in touch with your merchant relationship manager or our dedicated service helpdesk and update your gstn registration to avoid been reported as un-registered merchants.

Aadhaar seeding:
Under pmla guidelines; it is mandatory to update the authorized signatory aadhaar with us before 31st dec? 2017. Non-updation will lead to account been non-operative.
We request you to log into net banking and update your aadhaar number or get in touch with our dedicated service helpdesk and update your aadhaar number.
Thank you for choosing hdfc bank merchant services.

Warm regards,

Merchant services division,
Hdfc bank

For information on our help desk numbers, please find the link below:

http://www.hdfcbank.com/personal/payments/merchant_services/Merchants_services_f...⇄

If you want to unsubscribe for the e-mpr service, please call the nearest help desk.

Disclaimer
This e-mail is confidential and may also be legally privileged. If you are not the intended recipient,
Please notify us immediately; you should not copy, forward, disclose or use it for any purpose either
Partly or completeley. If you have received this message in error, please delete it and all copies
From your system and notify us by e-mail to hdfcbank. [protected]@hdfcbank.com.
Internet communications cannot be guaranteed to be timely, secure, error or virus-free.
Also, the web/ it/ email administrator might not allow e-mails with attachment.
Thus the sender does not accept liability for any errors or omissions.

Terms & conditions
Internet transmission lines are not encrypted and that email is not a secure means of transmission.
Merchant partner acknowledges and accepts that such un-secure transmission methods involve
Security risks including possible third party interception risk of possible unauthorized alteration
Of data and/or unauthorized usage thereof for whatever purposes.
The merchant partner specifically agrees to exempt the bank from, any and all
Responsibility/liability arising from such misuse and agrees not to hold the bank responsible
For any such misuse and further agree to hold the bank free and harmless from all losses, costs,
Damages, expenses that may be suffered by the merchant partner due to any errors and delays.
The merchant partner agrees that the same shall not be considered as a breach by the bank of
Banker-customer confidentiality. Hdfc bank does not take any liability of non-receipt of the email mpr
Due to isp server problem, bad/slow connections or any other technical issue at the end
Of the isp / mail servers or the merchant partners end. Merchant partner undertakes to
Verify the correctness of each mpr or report in relation to any transaction and to notify
The bank within 7 days of the receipt of the mpr or report or before giving any further
Instructions thereon, whichever is the earlier, of any discrepancies, omissions or debits
Wrongly made or inaccuracies in the mpr or report so generated. If no objection is made within 7 days
Or before further instructions are given by the merchant partner, the same shall be conclusive
Evidence as against the customer without any further proof that the mpr or report is correct and
The bank shall be free from all claims in respect thereto. Under no circumstances,
Including negligence, shall hdfc bank or anyone involved in creating, producing,
Delivering or managing mpr, be liable for any direct, indirect, incidental, special
Or consequential damages that may result from the use or inability to use the service
Or out of the breach of any warranty. The use and storage of any information including
Without limitation, password, account information, transmission activity, account balances and
Any other information available on the customer? S personal computer is at customer? S own risk,
Sole responsibility and liability. Hdfc bank may withdraw, add to or modify the email mpr facility
From time to time by notice to the customer. While advance notice of maintenance work likely to
Affect the email mpr facilities shall be given, bank reserves the right to suspend, upon notice,
Access to email mpr or the provision of all or any of the services at any time if the bank deems
It necessary to do so in the event of an emergency (Opinion of bank to be conclusive in this respect
Or for security reasons. Nothing contained herein shall prejudice or affect the terms and conditions
Of the merchant agreement. The words and expressions used herein shall have the same meaning as in
The merchant agreement. The terms and conditions of this facility shall be in addition to and not
In derogation of the terms contained in the merchant agreement.