Bank Of Maharashtra — amount deducted from account but not deposited on ignou account
Sangli, Sangli District, Maharashtra, India
YaYadav Mahendra Prabhakar on Jan 23, 2019
I payed Rs5662.78 to merchant "CITRUSPAY IGNOU" on 15 july 2017 at 22.20 hr using MasterCard Debit card ending with 7420 from my account with account no [protected] IFSC MAHB0000519. Amount deduced But payment not updated on IGNOU.
I communicated to IGNOU and they send reply that amount not released by bank with detailed email of PayU who was IGNOUs service provider for online payment.
I physically applied to branch with all details and IGNOU email print. I also have copy of receipt. But no action taken by bank.
Then I applied through government consumer helpline with complent no 741583. But bank only replied that transaction is successful. But no any details given.
So where money goes? Bank, IGNOU or PayU?
[Jan 24, 2019] Bank of Maharashtra customer support has been notified about the posted complaint.
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