Bank Of Maharashtra — amount deducted from account but not deposited on ignou account

 
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Sangli, Sangli District, Maharashtra, India
 Yadav Mahendra Prabhakar on Jan 23, 2019
I payed Rs5662.78 to merchant "CITRUSPAY IGNOU" on 15 july 2017 at 22.20 hr using MasterCard Debit card ending with 7420 from my account with account no [protected] IFSC MAHB0000519. Amount deduced But payment not updated on IGNOU.
I communicated to IGNOU and they send reply that amount not released by bank with detailed email of PayU who was IGNOUs service provider for online payment.
I physically applied to branch with all details and IGNOU email print. I also have copy of receipt. But no action taken by bank.
Then I applied through government consumer helpline with complent no 741583. But bank only replied that transaction is successful. But no any details given.
So where money goes? Bank, IGNOU or PayU?

amount deducted from account but not deposited on ignou account
amount deducted from account but not deposited on ignou account
amount deducted from account but not deposited on ignou account
amount deducted from account but not deposited on ignou account

Complaint Status


[Jan 24, 2019] Bank of Maharashtra customer support has been notified about the posted complaint.
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    Bank Of Maharashtra - amount deducted from account but not deposited on ignou account