Bank Of Maharashtra — not getting support from bank manager on reducing interest rate.getting feeling that he is doing partiality with other region people.

Address:	Hyderabad, Andhra Pradesh, 500090
Website:	[email protected]

My Home loan account number is [protected] @ your branch at Kukatpally, Hyderabad, Telangana.

My Contact details are [protected].

My complaint is about Sr Branch Manager Mr Venkat with whom i have many round of discussions on EMI/Reducing of EMI's interest rate which was floating one & from last more than 4- years Bank has not reduced my EMI.Last month when i requested one of lady employee ( Don't have her name) to do needful as i was chasing with manager from long time for this.She helped me by saying to pay Rs 1000 to take request for reducing EMI.I used to give cheques for emi & last month cheque got over & i gave her one cheque for last month EMI as she said it will take some time to reduce interst rate post which i told her that i will go for ECS.On 17th Jul, 2018. i got sms of new amount installment of Rs 30, 698, which used to be Rs 34650.I was after the manager from last 2-3 years about reducing my Interest rate.However he was always bent on my over due arrears which bank has unnecessarily got accommodated due to Gap in the bank processes.
Today when i was talking to him on my new amount ECS, he right away rejected saying that it is not yet done & i have to pay my old EMI only.Then when i said him that i got an sms of Rs 30678 & will be surely doing ECS for this amount.But he said that is not possible now.

Dear Sir, With multiple interactions with this manager, i am now getting feeling that he is partial & don't want to give benefits of bank to Non State residents.He always argue with me & till now i didn't write to you guys thinking that may be with respect time, he will give me the benefit.I request you please go through my track record of payments & see i never default.The arrears mentioned in my account is put unnecessarily other than insurance part for which i requested bank to take it to last, may be adding one more installment.Nothing is moving for me & i am really being harnessed by Sr Manager for not passing benefits & he always bring hurdles instead of giving solution.Not sure why he is doing so...May be i don't belong to his state or not able to speak his language.
I am also working as Operations Manager in IBM India -Hyderabad & are also dealing with Global clients.We stand up always for giving benefit to client what ever & where ever in terms of automation, Cost reduction & value adds.Believe me i never came across such shoe stopper manager.He has done a lot of loss to Bank as many of my friends who want to go for Home/Car loans ask me opinion, but due to his attitude, never want to refer my colleagues & friends with this person.
one more query i raised with Mr Venkat that if my account is in floating interst rate, why he has not passed that benefits to me even though i was after him from more than 2-years.We all know from last 3-4 years home loan interest rate has come down considerably. I told him right now i can see by reducing my interest rate to i am getting emi benefit of more than Rs 4000 per month & if he should have listen me 3- years back, i would have got a benefit of 4000x12x3 = 1.44 lacs, however he is bent on me for paying some money which is in thousands for which my consent was never taken.

Request for your help here to get my new EMI amount of Rs 30, 698 applicable
so that i continue to pay bank my home loan installments with out break.
I also request your leadership team provide some valuable training to Mr Venkat which will make him non partial, will learn how to deal with different type of customers & pass on benefits of Bank to clients n be client friendly irrespective of which ever he/she belongs to.Really I AM NOT AT ALL HAPPY WITH HIS ATTITUDE...So sorry to say this.
Waiting for your solution.Thank you.
Regards,
Rajesh Bhat... HL A/c [protected]... MOb [protected]