Bank Of Maharashtra — refund amount not credited in my savings account which was credited by seller on 1st nov'19

Address:

Shahupuri, Satara, Maharashtra, 415002

Dear Sir,

Name : Sachin Pramod Dhongade

Savings A/c No. [protected]

Registered Mobile Number _ [protected]

Branch _ Shahupuri, Satara - 415002 ( IFSC: MAHB0001836 )

Transaction Amount _ INR 11990

Mode Of Payment _ Rupay Debit Card

Transaction Website _ www.Flipkart.com

Transaction Date & Time _ 01.11.19 at 08:56 AM

Refund Amount from Seller _ INR 11990

Refund initiated Date _ 01.11.19

Refund promised date by Seller _ 08.11.19

Refund Bank Txn ID - RUR[protected].
Authorisation Code : 190752

I had cancelled the order and seller had initiated full refund of INR 11990 on the same day i.e 01.11.19

Seller has told me that refund from his end has been completed yesterday but amount has not been credited to my account.

I had asked the seller to provide me Refund Reference number but he has provided me Bank txn ID and Authorization Code which I have stated below:

Bank Txn ID - RUR[protected].
Authorisation Code : 190752

The seller has told me that bank can track refund by given information.

While I contacted my home branch they are not being able to provide me any details.

Please look into matter and credit the refund amount to my savings A/c.

Thanks & Regards,

Sachin Dhongade,
[protected]