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[Resolved]  Kotak Office In Dubai — Cancellation of Investment account

I had submitted for cancellation of my Kotak NRE / NRO account for my CRN # 26827450 in dubai during last week of Feb 2013 and i had also submitted for cancellation of Kotak gold ETF and Franklin templeton investments .
According to protocol the investments should be cancelled first then the bank accounts but the the lady incharge did otherwise for which i have lost time and money. And till today the incharge in representative office is not in a position to give correct reply on the status of cancellation inspite of so many reminders on email and sms.
During the whole process Gold prices dropped drastically and i have lost all the profits generated since last 2-3 years.
The worst part is the non availability of responsible persons in their office to give correct feedback.
I strongly urge Kotak company to put trained / efficient and customer oriented people to run their representative office in Dubai.
Complaint marked as Resolved 2020-08-13 22:11:28
Complaint comments  2 CommentsShare0Tweet0


Dear Sir,

We understand your dis-satisfaction with the services rendered towards processing of your account closure requests. We would like to inform you that your concerns have been forwarded to the respective team for further investigation and assure that you will be in receipt of a revert from them shortly. Alternatively, you may also write to solutions.[protected] with your account / contact number along with your concerns enabling us to reach you faster and address all your concerns to your satisfaction.

Assuring you of our best services at all times.

Thanks and Regards,
Kotak Team.
Dear All,
As per the following mail recd from Kotak on April 22 where complaint # is given and promised action within 5 days.
Suddenly on 10 May complaint is closed without notice. No reasons given.
Also their Dubai manager promised to meet me in my office on 13 May didnt show up .
Kotak has to look seriously in customer care sevices as it seems the whole system is faulty.
Please comment if anybody share my opinion.

Apr 22
to me
Dear Mr. Nasir,

This has reference to your comment posted on Social Media (Consumer Complaints) regarding the concerns raised by you pertaining to the unsatisfactory experience faced towards closure of your Non-resident banking relationship with Kotak Mahindra Bank Ltd.

We are sorry for you to have a reason to be dissatisfied with our services. We wish to inform you that we are currently in the process of investigating the matter and shall revert to you at the earliest but not later than 5 working days. The reference number being 1-[protected].

Assuring you of our best services at all times.

Yours sincerely,

Trupti Sharma

Manager - Service Quality

Office of the Nodal Officer, Consumer Bank

Kotak Infiniti, 4th Floor, Bldg No.21, Infinity Park, Off. Western Express Highway, General AK Vaidya Marg, Malad (E), Mumbai -97|[protected]
aliasir <[protected]>
Apr 24
to nodalofficer
Thank you for the reply .Atleast someone has answered my query.

Attached my statement copy and losses incurred .

I need clarification on the delay and who is responsible for this.


Apr 30
to nodalofficer
The deadline of 5 working days is over.
Hope your reply is ready.
May 5 (10 days ago)
to nodalofficer

Dear Sir,

I recieved the following message yesterday.
Dear Customer,

This is to inform you that your service request has been closed:

Service Request Number

: SR#1-[protected]
Customer Name
Service Request Type
: A/c Information

Date of Request (MM/DD/YY)
: 04/22/13 11:56:02 AM
For any queries in this regard, please contact our 24 Hrs Customer Contact Centre at our toll free number[protected] or visit any of our branches.

Thanking you and assuring you of our best services at all times.

Best Regards,

Kotak Mahindra Bank Ltd.

Im still waiting for feedback from you and now its says the complaint is closed.

May i know why?

Please reply.

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    27 BKC, C 27, G Block, Bandra Kurla Complex, Bandra (E), Mumbai, Maharashtra, India - 400051