| Address: 2nd floor, City Center Mall 2, Block C, Action Area IID, Newtown, Kolkata, West Bengal 700157 | | Website: www.barbequenation.com/restaurants/kolkata/rajarhat |
Worst experience I ever have in Barbeque Nation-Rajarhat Kolkata .I was a regular customer of barbeque nation. On 1st August, 2021 I visited there for my sister anniversary at CC2 Newtown Barbeque. Our table was booked on 6 PM. So we arrived there on 5:45 PM and we wait there 30 min to get the table. So we got table on 6:15 PM and restaurant closing time told us 7:30 PM. That's still OK. We ordered 5 non veg buffet .So starter start serving after 45 min from the time we got the table, well they have only one chicken item in starter which was not properly grilled, Chicken blood was seen. They keep serving same item and when we asked about another starter they replied all got finished .Well next surprise came once we enter in main course dining, all container was completely empty and behind every food container there was huge queue without maintaining any COVID protocol and same happened for desert item as well and they took full amount 4760 from us .Anyway we went outside and take food from another restaurant.
In App portal they promised several menus but in original they didn't provide even 20% of the menu . They are giving excuse that they reduced their 40% employee but company booked buffet seat beyond their capacity. This is a complete fraud case. Also they are not maintaining any covid protocol defined by Govt.
I need a resolution for that. As money has been properly charged and didn't provide service, so need the service .
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