Barclays Bank — missing bank card

Oct 06, 2018

Updated by Jeanie Thomas Barclays has no consideration for their loyal customers. Having contacted the 0800 number mentioned above, I was asked whether I had already had a card duplicate and this had been the case when a similar occurrence happened with my card being left in Barclays Shepherds Bush branch. What concerns me greatly is that neither was I able to contact either branches directly, causing me undue stress and panic, I had no other option but to contact a customer service number not connected directly to either branches. Why is this? Clearly if I have left my card within the branch, I should be able to make contact and that also raised alarm bells. I have NEVER until this date found out what had happened to my bank card left in the Shepherds Bush branch, no one contacted me at all. A perfect set up for fraudulent use of my details and accounts. As it occurred again yesterday, and may I add I was in the branch itself, therefore I did not drop my card outside, how is it that there is no evidence of my card being left in branch, yet the female manager can tell me "you were on your mobile" and...I had an important call, so what, I'm here to find out where my bank card is, not some mis trusting claim of me being on my mobile, how unprofessional. Taking my card away from me also, was a concern as all one needs to do is take my security number from the back and I'm not saying that the Manager had done this, however, my concerns are valid and reasonable. I want an apology and and explanation as to why I was refused a 2nd duplicate card, I was told over the phone upon cancelling my card, that I am OK to have one done at the Hammersmith branch and the minimum is 2. I am looking to remove my service from yourselves, Barclays haven't done me any favours other than take from me increased and pointless premiums that I also will be cancelling. I'm expecting some answers relating to my card just going missing like that, and there were No staff on the floor during my entering of the bank. Short staffed I was also told, not good enough.