Barkatullah University — migration and degree not awarded yet

Address:	422206
Website:	bubhopal.mponline.gov.in/portal/Services/BARKATULLAH/Counterbase/Application

I applied for both migration and degree (Bsc bed intergrated) in november 2017 and it's been 5 months, there is no sign of receiving the same. I have contacted every possible phone number but no one seems to pick up a call and respond to my request.
I have to apply in masters program but i can't do it without the certificates and hence it's tampering with my future.