[Resolved] Bata India — bata ticket no. 39551: need doorstep replacement or full refund for 10 days old defective sandal

Arghya1024

from Mumbai, Maharashtra

Address:

3rd Floor, 26 Gulu Ostagar Lane, Near Darjipara park, Kolkata, West Bengal, 700006

I had purchased a sandal from Grand Bata store, Esplanade kolkata on 16th July 2019 vide bill no.CM[protected] along with a sock which costed me Rs 999 + 39 as an combo offer. Within 10 days sole of sandal partially came off so I visited the store on 26th July 2019 for replacement but the asked Rs. 110 extra for replacement (basically the discounted price). Because of manufacturing defect and unjustified extra charges I didn't take replacement and came home.

Since that day I am mailing and calling customer care and they are buying time by saying "give us 24 hours or 1 hours or 48 hours". Finally on 16th August 2019, I got a mail from customer care, requested to visit the store which I did on 19th August 2019. The store manager behaved rudely, questioned my capabilities to go through the policies mentioned at the back of the bill which he later failed to point out. He was clearly told either get a claim number (as per the store manager I have to have the claim no from customer care in mail so that they can act and suprisingly as per your customer care, a claim number can only be given to the store manager) or pay extra Rs. 110 or return the sock. I requested him to speak with customer care once but he denied and reasoned that a store manager is not authorised to call customer care. He even suggested to file a case with consumer court against Bata India. Since then I am continuously contacting customer care but they just delaying, saying "the issue is forwarded to concerned higher authorities". Either they are lying or the higher authorities are incompetent too. It been 65 days I purchased the sandal and out of that since 55 days I am trying to get a replacement or refund from Bata. Very soon the warranty period of 90 days will be over after that what will happen.

Complaint no with Bata is 39551, opened since last 55 days but no progress.

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Sep 17, 2019

Complaint marked as Resolved

Bata escalation called me and mailed me (from [email protected]) today i.e. 17th September 2019 and shared claim number which further helped me to get sandal replacement. This complete process took more than 50 days to resolve after raising a complaint. After daily followups over call and mail marking to [email protected], resolution came. I will always suggest to not purchase from Bata but in case you have no other choice and faced some problems within warranty period, do reach out their customer care and followup daily.

Bata India customer support has been notified about the posted complaint.