Bata India — damaged footwear article [protected]

Address:

Bangalore, Karnataka

Hi,
I was purchase the footwear article [protected] on 28th dec invoice nuber cm[protected]. Only after using 2-3 times we found, sole of footwear damaged and coming out.

I went to store for complaint the same, the sales person informed me that its manufacturing defect. But the product sold with discount so we are unable to help from store.

As it is a manufacturing defect so please contact with customer care. If they will approve for replacement then only store can replace the same.
Bill and images of the article is attached for the reference.

I have contacted to customer care and customer escalation, both of them told that as per the service policy, articles purchased under discount sale are not considered for replacement. They do not concidering the manufacturing defect.

Have i paid rs 3.5k for defective item?