[Resolved]  Bata India — Damaged sandals

Address:Mysore, Karnataka

We had on 1/4/2014 visited bata store at sayaji rao road mysore to buy a sandal. Since I wanted size 8 and the only sandal available there, was tried and as I wore it, its rivet broke off and on enquiry they said they would get it repaired immediately and they did and on confirmation that the sandals will have no further problem, we brought the sandals costing Rs.2000/-. They guaranteed us that the sandal can be brought back with receipt in case it gives any further problem. On coming home I tried wearing the sandal and I found that the rivet again broke and I could not wear it at all. Since I was too busy to visit the store for couple of days, I went again to the store to inform them regarding the problem on 6/4/2014 and they were very indifferent now and said that I can get a exchange only if a size 8 sandals is got by them and that they would inform us. They also informed that the return would be taken only within 15 days of purchase and since there was no size 8 they informed that I would have a chance to return only within another 6 or 7 days provided they get a size 8 sandal. They also informed that the money paid would not be refunded. What sought of sandal are you giving the customer, damaged sandal with no exchange nor refund of money paid. Kindly look into the same at the earliest If nothing happens I would be forced to visit the consumer forum. Cash Memo details: CST no.90550018 TIN No. [protected] Cash memo # : 01-04-14/1/[protected] Time: 18:26:12 date: 01/04/14 My details: Name: Ms. Susmera V J Address: no.13, block 14, 7th cross, 3rd main, Shaktinagar, Mysore-570019 Mob No. [protected] Email ID: [protected]@gmail.com
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Apr 6, 2016
Complaint marked as Resolved 
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Dear Customer,

Thank you for the feedback.

We regret the inconvenience caused to you. Please contact Customer Care at our toll free number[protected] or send us an email to customer.[protected]@bata.co.in. In case if you have already registered the complaint with us kindly share the complaint no. provided to you.

Our customer service team will address your queries related to Bata products, in the best possible manner.

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Bata Customer Service
Dear Customer, we hope as per the last response you must have contacted the customer service team through toll free or Email. Pls provide the complaint number/ reference number so that customer service team can take up the query in best possible manner. We will be happy to help you
Dear Customer,

Since we have not heard from you, we are closing this complaint for now.

In case you require any further assistance, please contact Customer Care at our toll free number[protected] or send us an email to customer.[protected]@bata.co.in. Our customer service team will address your queries related to Bata products in the best possible manner.

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