[Resolved] Bata India — defected shoes - article no 851-4571, gents shoes of size 08

Munshi Sharma

Address:

Shimla, Himachal Pradesh

Sir,
1. I bought bata shoes from your retail outlet at lower bazar shimla (Hp) on 25 jan 2019 for a sum of rs 1499/- alongwith a shiner for rs 99/- by swapping my debit card.

2. It is to inform you that i was shocked when i experienced that the quality shoes of a reputed firm like bata were torn from the bottom into three pieces within two weeks of their purchase.

3. I rushed to the retail outlet and they asked me to lodge complaint through a toll free number given by the retailer.

4. I lodged complaint no 1478085 on 16 feb 2019 and i was assured by your representative that my grievances will be resolved within three working days and i will receive a mail on my email id - [protected]@gmail.com.

5. Five days have been lapsed, however, no response is forthcoming from your end. I have again called on 20 feb 2019 but still in vain. You are therefore requested to kindly resolve the issue at the earliest.

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Mar 28, 2019

Complaint marked as Resolved

Bata India customer support has been notified about the posted complaint.

Verified Support

Feb 21, 2019

Bata India Customer Care's response Hi Munshi, We apologize for the inconvenience. We have forwarded the same to our concern department. Our team will get in touch with you soon.

Feb 24, 2019

Updated by Munshi Sharma Sir,
How many times I have to update it or request you ? Kindly forward me a copy of bill to enable me to replace my defected/inferior shoes at the earliest and resolve the complaint accordingly.

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Comments

Munshi Sharma

Sir,
More than one week has been lapsed, however, no response is forthcoming from your end but only mere assurance is being given for resolution of the problem. Kindly do the resultful action at the earliest.

Regards
Munshi