Bata India — deficiency in service at sector 18 noida branch

Address:

Sector-18, Noida, Gautam Buddh Nagar, Uttar Pradesh, 201301

I am extremely sorry to advise that the service at sector-18 noida branch has completely deteriorated. I am a regular customer of that branch for so many years but now realized that the branch is lacking in proving essential services as were given in the past.

1. A hawaii chappal (Gents) purchased for costing 1000/- few months ago, its stapes (Feeta) detached. I don't expect this from a bata chappal for which i paid a hefty sum. But i didn't make any complaint.

2. Quality of the shoes/slipper deteriorated, resulting needs repair, which is not being carried out there.in the past if any such kind of problem ever exist, the showroom people immediately attended and get it repaired with/without cost. Now, the employees say that company had stopped the facility. A doctor sandal was purchased few months ago but its sole got separated when i was in the marriage party in noida. I left the party immediately in the middle and very next day 8th nov, 2019 went to the above showroom but was surprise to know that company will not take any responsibility to repair it, though the situation was different in the past. They accept and sent to their service center for repair free or otherwise. But this time the staff said that company had stopped repair work, however if i still want they will engage a local mochi on payment of inr 200/- since the work done by a local mochi is not upto the standard of the company i refused to leave it for repair and bought another two pairs at the same time from the showroom, a pair of doctor chappal and aero youth sports shoes. Vide invoice no. Cm[protected] dt 8/11/2019 for total value 2548/- with 15% discount.

3. The shoes purchased were used the next day were very uncomfortable, however, i just took it off and packed for exchange but could not get time for few days. I went to the showroom on 17thnov, 2019 and requested to exchange with another pair of shoes because the shoes are pressing hard at the panja (Front side of foot) and i was unable to wear it. But your staff refused to replace rather offered to expand the front portion with the help of "pharma". It was very surprising because in the past, it was always exchanged either with the same model with a bigger in size or replaced with another comfortable design.

4. The most uncomfortable aspect was the behavior of the staff on both the days 8/11/2019 & 17/11/2019. While negated my demand one of the staff dealing was talking in loud voice which was making me un-comfortable. But it was very surprising that a senior person sitting at the counter also joined him and a lady young girl also started talking in high volume.

This is my feedback only. But i suggest you to take suitable measures to improve the customer service.

Suman lata,
Email : [protected]@yahoo.co.in