[Resolved]  Bata India — delayed dispatch and worst customer service

I placed an order on 13th july. My order had 2 items, out of which one of them has not been delivered to me yet and its 7th august today. Each time i call customer care, i get the same response from team to wait for 3 days or wait for sometime. It has been almost one month. Neither delivering product neither refunding. Worst customer support ever seen. Delivery partner tries pickup everyday but denied at warehouse. My order id is 12568667. Tracking id is [protected]. I'll sue them if they dont provide resolution soon.