[Resolved] Bata India — footin wedges purchased but damaged within warranty period

Harshala Mhatre

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra

Hi team,

I had ordered 2 pair of shoes from bata.in out of which footin brown wedges for women is damaged within 30days of warranty period.
I had registered complaint through bata customer care on 10 apr'18 my complaint no : 1104464
They said you will get the resolution within 48hrs. I waited for 48hrs but no resolution was given i again called back 14th april for same concern they asked to send me images i sent the same but after that i didnt get any reponse from bata team.
Yesterday on 21st april i called bata customer care for the concern they said its not possible to claim the product as its variant damage.
I asked operator to transfer call to there senior but the operator put me on hold & disconnected my call. Operator name : sunny
I again called back & asked for senior the operator said he will arrange call back with 5 to 10 mins i will receive call but untill now i had not received any call from the bata team.

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May 30, 2018

Complaint marked as Resolved

Bata India customer support has been notified about the posted complaint.

Verified Support

Apr 23, 2018

Bata India Customer Care's response Hi Harshala,

We apologize for the inconvenience.Request you to share the email ID from which the mail has been sent so we can track the same

Apr 25, 2018

Updated by Harshala Mhatre I had shared email from [protected]@gmail.com. On 23rd ND 25 I received 3 emails but till date I had not received any resolution on my complaint
Complaint no : 1117325.
PFA email conversation.

Kindly update asap

Apr 28, 2018

Updated by Harshala Mhatre Hi Team,

PFB email received from bata.i am not happy with the resolution provided.

Request to kindly intervene.

Dear Customer,

Greetings for the day

We thank you for being our valuable customer and appreciate your feedback.

With reference to your concern related to the damaged product, we would like to clarify that the damage is due to incidental factors (regular wear & tear) and not due to any quality or manufacturing defect.

In this instance we regret to inform that that the product cannot be considered for a repair or replacement.

We value you as our esteemed customer and look forward for your continued patronage.

In case of any further concerns kindly write back to Customer.[protected]@bata.com and quote the complaint reference number 1117325 for all your future correspondence.

Regards,

Customer Service Team

Bata India Ltd.

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Why you people are forwarding same emails to me...????

If it's wear and tear case as per your email states.Are you trying to say that if your product gets damaged by any use you don't provide any warranty period for that.??

If so then there is no use of buying any products from Bata. Same will be suggested to my Friends and Family to not to buy any products from Bata as you people cheat your customers. Being old brand we trust while buying any products from Bata. But that trust is not kept by Bata.

I will post all the communication happened between you people and me in Facebook and watsapp.I had already raised my concern in consumer Court you people are already aware of that.I will make sure this all things should be know by all customer so that other people will also know reality of your brand so called "Bata"

I don't know anything my footwear was within warranty So I want replacement or refund for my product...let it be any case wear ND tear etcc etc..
I don't want any communication only on email I want a call back from your end.

Regards,
Harshala