[Resolved] Bata India — manufacturing default in shoe (loafer) - bata india | |||
Hi, I've purchased the attached shoe from Bata India, and afterwards i found out that there was a snag in it and the JAALI was damaged in the shoe as clear from the attached image. I raised a complaint, but was told to visit the outlet and was also informed that same is a Franchise so have to visit them, it doesn't have any semblance to them that we've purchased the product as it is of BATA and nothing else. When I went to the outlet he confirmed after keeping the shoe wth him for 2-3 days that it is not a manufacturing defect but may would have happened due to fault at our end, if it was fault at our end then why was the owner of the outlet ready to get the defect rectified at his own expense, even though we refused to get it rectified from the normal cobbler as he was offering. What is the use of purchasing the shoe from a reputed brand like BATA, if at the end of the day, customer would be blamed for the defect. The owner straight away said that it is a new imported product and there cannot be any defect like this, he'd have taken it as a defect if the entire leather would been damaged, what sort of services are these, i am looking forward to have either my shoe replaced or money being refunded back to me. Thanks, Amardeep Singh Kohli [protected] Was this information helpful? | |||
Jan 30, 2019 Complaint marked as Resolved Bata India customer support has been notified about the posted complaint. Verified Support Dec 26, 2018 Bata India Customer Care's response Hi Amardeep, We apologize for the inconvenience. We have forwarded the same to our concern department. Our team will get in touch with you soon.
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3 Comments | |||
Comments
I purchased shoes before 8 to 9 month, and the sole of shoes get damaged. Which loses the trust from bata.
Reply
Hi,
I've been contacted by Bata Customer Care once on 26th Dec'18 and was informed that I'll be receiving a mail, but as off now, nothing has been received from their end.
Please look into,
Rgds
I've been contacted by Bata Customer Care once on 26th Dec'18 and was informed that I'll be receiving a mail, but as off now, nothing has been received from their end.
Please look into,
Rgds
Several email send about this order proof of payment through paytm given order dated 19.12.2018 but order not yet confirmed several calls to customer care but again & again asking to wait it is nonsense i want to cancel this order & want my refund back but your people are not listening to me it is highly unprofessional from a company like bata
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