Bata India — No sort of order status or information

Order no[protected]
Order date- 18th October 2020 1:30pm

Hi I ordered a pair of pink sandals for women on 18th from bata online store and paid the amount via debit card
After payment my amount was debited but I did not receive any sort of order confirmation from Bata’s side via mail or even a message to my phone so I called the toll free number on 18th October itself the representative Midhun told me to wait for 24hours and said my order status is waiting for gateway response which if not resolved in 24 hours call again
So yesterday 19th of October I called again since I still haven’t received any sort of confirmation or status, the same representative Midhun took the call and told me the site is under maintenance and requested to call after 2 hours
After which I tried several times yesterday and even today I called many times no one is answering the call or calling me back ...

Till now I have no confirmation or any sort of arrival status about the product I order and my money is gone as well

This is a very poor and unprofessional sort of customer service did not expect this from Bata.
Atleast have the courtesy to give a proper reply
I dont recommend anyone to buy from their online store terrible experience