Bata India — not able to redeem gift voucher.

Not able to redeem gift voucher. Order hanged while trying to redeem gift voucher. Now shows error the gift voucher as it tells already redeemed. Call center executive tells will get resolved in 24 hrs and now 2 months have passed.

Original purchase date 3rd aug
Voucher for canc order recd on 21st aug
On 2nd oct tried to redeem

Complaint number 1730824 and 1735274