Bata India — not get pension in 2019

Address:

nangi chakchandul,po.batanagar,ps.maheshtala.pin:700140

Respected sir,
With due respect, i like to inform that my father sri jahar lal paul is a vrs retared person holder. He was worked in bata india limited. He retired in 2015, and he also get pension regularly till 2018 december.
Unfortunately in the starting of 2019, he can't receive any kind of pension money. He also met in pension office and they take thair formality but till now no money receive in those 4 month (Jan-aprl). They not tell further information.
I[censored] kindly give any solution i am very much obliged to you.
My ph no.[protected]
Mail id : sandip. [protected]@gmail.com. Thanking,
Sandip paul