[Resolved]  Bata India — manufacturing default in shoe (loafer) - bata india

Address:

Jaipur, Rajasthan, 302019

Hi,

I've purchased the attached shoe from Bata India, and afterwards i found out that there was a snag in it and the JAALI was damaged in the shoe as clear from the attached image.

I raised a complaint, but was told to visit the outlet and was also informed that same is a Franchise so have to visit them, it doesn't have any semblance to them that we've purchased the product as it is of BATA and nothing else.

When I went to the outlet he confirmed after keeping the shoe wth him for 2-3 days that it is not a manufacturing defect but may would have happened due to fault at our end, if it was fault at our end then why was the owner of the outlet ready to get the defect rectified at his own expense, even though we refused to get it rectified from the normal cobbler as he was offering.

What is the use of purchasing the shoe from a reputed brand like BATA, if at the end of the day, customer would be blamed for the defect.

The owner straight away said that it is a new imported product and there cannot be any defect like this, he'd have taken it as a defect if the entire leather would been damaged, what sort of services are these, i am looking forward to have either my shoe replaced or money being refunded back to me.

Thanks,
Amardeep Singh Kohli
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