Bata India — placing return request since 24 apr 2019 for bad quality product

Address:

Gd-198, Pitampura, Delhi, 110034

My order id is 12293209. I had placed a complaint regarding my order. The issue is that the product received is in really bad condition and i want to return it as soon as possible. I am constantly placing complaints since 24 apr 2019, each and every day, but the customer care service always says please wait for 48 hrs but nothing happens. I am providing some complaint ids that i have placed since 24 apr but all of them are pending. The following are my complaint ids-
1555827, 1559079, 1566318, 1559079, 1568210, 1571511.
And none of them are resolved till now. I am calling the m since 24 apr but i am left with no option and placing a complaint in consumer complaint forum. Their services are very bad and always try to postpone as much as they can but this time is too much.