Bata India — poor quality and services

Address:BITM Sri Balaji Society Near Bhumkar Chauk Thatwade, Pune, Maharashtra, 411033

I bought bata shoe worth rs 2000 on bata app they took almost 16 days to deliver the product. That was defective after that for replacement they first mail me that your product has been replaced. After i yell and yell at them they picked up my product. It has been almost one month now they didn't replaced my product neither i got refund. And the customer service executive when i called told me that your product has been delivered and you never asked for replacement.
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