[Resolved]  Bata India — Replace Request

Dear Bata,

I had registered a complaint (reference no:376028) in your portal for which I had received back a reply stating that the article purchased was under a special sale scheme and under “No Claim, No Warranty” policy. You have mentioned these service policies as well to support your claim:

*The article purchased was under a special sale scheme and under “No Claim, No Warranty” policy.
*As per the service policy, articles purchased under Discount Sale are not considered for any repair or replacement.

I had a thorough search for the above mentioned policies in the cash memo (which I have attached along with this mail), but unfortunately I couldn't find any such statements being listed out there.

I've worn this shoe only for one day and the sole got separated fully from both the shoe. When I brought back the shoes to the shop from where I’ve purchased this one, they told that it is neither possible to exchange the product nor to do any kind of repair works.

I feel ashamed for having experienced such a situation, which was not expected from an esteemed organization like Bata. I have chosen Bata rather than any other unbranded companies only because of the trust I have in the quality of your brand.

I will be obliged if you could look in to the matter and do the needful as soon as possible and replace the product. Awaiting a positive reply from your side.


Thanking you,

Your’s truly,
Prasanth M

Ph: [protected]


Dear Customer,

Greetings for the day.

With reference to the concern raised by you, we would like to inform to you that the article purchased was under a special sale scheme and under “No Claim, No Warranty” policy.

As per the service policy, articles purchased under Discount Sale are not considered for any repair or replacement.

These terms and conditions are clearly stated in the cash memo to ensure transparency in the services provided to our customers.

Hence we regret to inform that we would not be able to provide any repair or replacement option.

We value as our esteemed customer and assure you of diligent service always. We look forward for your continued patronage with Bata.

In case of any concern kindly write back to Customer.[protected]@bata.com

Please note your complaint reference number 376028 for future correspondence.

Regards
Customer Service
Bata India Ltd

Its so shame from such a reputed firm like bata...customer never expect this type behaviour from bata.

Dear Sir/Madam,

I have been a regular customer of Bata. I purchased Hush Puppies earlier. But the recent purchase of mine was really a dissatisfying one.
On July 20th 2016, 8:40 PM, I bought Power shoes[protected], not within 3 months, the sole getting separated.
As I was promised by Bata showroom during purchase about replacement warranty, I approached them, but only to get disappointed - coz they denied to replace the product.
I would be highly obliged If you could help me here to replace my product.
I also bought sandals in the same purchase. I didn't get this in any offer. Attached are the concerned bill, Price tag and model details

Below are the entire details

Place of Purchase:

Bata India Limited,
Plot No 23 - 28,
Eswari Plaza,
Nizampet (Village) Main Road,
Hyderabad - 500090
Telangana
Ph[protected]

My Details:
Rochish Mopidevi
Ph - [protected] / [protected]
Email - rochish.[protected]@gmail.com