[Resolved] Bata India — replacement of shoe for the torned shoe

jaikumarnirmala

from Chennai, Tamil Nadu

Address:

PLOT NO 64 FIRST STREET, AMBAL NAGAR WEST TAMBARAM, Chennai, Tamil Nadu, 600045

Sir,
I would like to put forth my grievance regarding purchase of my power shoes dated 17/02/2019 at west tambaram branch kakkan st. Hardly three month from the date of my purchase my power shoe was torn. Shoes was used not more than twenty days. I use to wear this shoes only on satuarday only i am having high esteem on bata india limited and more over i am the regular customer of your esteemed concern. I went to west tambaram branch where i purchased and showed the condition of the shoes. The manager of that branch suggested to mail to you for replacement for the torned shoe. The cost of the shoe is one thousand two hundred ninty nine only1299/-. It is hard earned money for me. So i kindly request you to approve for the replacement of the shoe and do the need full. The same issue was happened when i purchased on 2017, this is the second time in my life time. Iam the customer of my school days, till now. This is the two instance i faced. Kindly do the needful

With regards.
S. Jaikumar
System manager
Saidapet
Email:- [protected]@gmail.com

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May 24, 2019

Complaint marked as Resolved

just they asked my contact and that was intimated in the next mail itself

Bata India customer support has been notified about the posted complaint.

May 24, 2019

Updated by jaikumarnirmala Sir, as per your request i posted my contact number, for future communication. Till now i never received any communication, regarding the replacement of the torned shoes. my complaint id is 2340044.kindly take necessary action at the earliest

May 25, 2019

Updated by jaikumarnirmala Sir A unknown person called to me regarding my complaint and asked the status of the shoes, and then they said that we refund the amount . For refund the amount you have to produce the snap shot of your debit card. Iam very much scared about the haking of the account . I asked to refund the amount through cheque or through fund transfer.For this i can produce my account number. he never accepted, he insisted more on my debit card snap shot. I can produce my account number. Last time the same problem was happened, at that time mail was sent to me to replace the shoe to the nearest branch where i purchased. why not you provide the replacement option. kindly look into the matter and settle the issue . Dont insist my debit card . other wise i have to escalate the issue to the consumer forum . kindly do the needful

May 27, 2019

Updated by jaikumarnirmala my complaint no 2340044 lodged on 23/05/19 but still was not resolved, but in the status it shows resolved .
kindly update the correct information and resolve the issue at the earliest