[Resolved]  Bata India — service at your nagercoil showroom

Address:	Kanyakumari, Tamil Nadu, 629002
Website:	it is about your poorest services.

My name is subramonian and am aged 65. I am a retired bank official and am using exclusively bata products for more than 40 years. Seeing my attachment to this product, my children and family members numbering 5 are also addicted to this product.

I bought a chap-pal costing around 700 some 10 days back and while paying the bill, i was told that i am eligible for some bonus points which entitles me for some reduction in price.

Luckily, i had been today to your nagercoil shop with my wife and selected some 3 pairs of chap pals. When i told them that i am eligible for some reduction in price. Unfortunately i did not carry my mobile, since i reside very near to the showroom. They wanted the otp for the concession and i told them that i shall be coming back soon and requested them to keep the items separate. This happend at 6.30 and now at 7.30 when i went to collect the items, they picked the items from the shelf. I told them, dear friend dont make me come once again, i am not sure about the items, since it was selected by ladies. His immediate response was, were you not there when they selected. I told them, it is not my role in the selection and my role was to pay the bill only. The counter fellows response was evasive and was very rude in his behaviour.
I have been purchasing from them for long and the earlier persons were customer friendly and were also polite, though i did not expect that from them. Since it is a period of time, many of them are known to me personnally and this present guys are rude and adament. Perhaps they are paid high whether or not there is business apart their commission. I am really sorry and i had to tell them, dont bill the items and i dont want to buy it when you are here.
I am registering this as a complaint and wish that the persons incharge now in your nagercoil branch is also appraised of this. I want them to feel sorry for their indifference.
Perhaps, if bata is also not bothered, i cant help. Iwant to hear from you as to whether you expect me to go for bata in future or not. The guys there should repent and say a sorry in addition to delivering the products home as a sort of punishment.

I plan why i should not request all my friends in whatsup and facebook to desist from moving away from bata products. Also if i dont hear hear your confirmation, i intend to upload the crux of this letter in the web.

Subramonian - [protected]