[Resolved] Beam Telecom / Act — ACT broadband 6M + 1M plan
Bangalore North, Karnataka, India
This is Jayakumar from Bangalore. I have taken ACT broadband 6M + 1M plan (Account Number is[protected] & Userid is[protected] last year. It got renewed on 1st December 2015 for another 6M + 1M plan by adjusting the balance on my account. Ideally the plan term should end only on 30th June 2016. But starting from 1st June 2016 onwards, I was getting sms/mail alerts that the new plan is started and my payment is due; please pay the payment for an uninterrupted service. I keep on sending mails and called customer care and came to know that the extra 1 month offer is not given to my plan and it’s a mistake from their side. I raised a complaint on this (Ticket No:[protected]), but there was no action on their side so far. Today my Broadband service has been disconnected.
I am really disappointed with the kind of service ACT is providing. I have sent about 20 mails to their customer care and at least 5 times talked to them for the same issue. None of the mails got response on time. But I keep on getting sms alerts about my dues. They have not provided any solution for their mistake so far and still my connection is not restored. How am I responsible for their mistake and how can they discontinue my connection before the end of term period for which I paid whole amount in advance?
Complaint marked as Resolved Jun 24, 2016
The issue is been resolved now. I got a call from ACT today. They've understood the concern and restored the connection.
[Jun 22, 2016] Beam Telecom / ACT customer support has been notified about the posted complaint.
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