[Resolved] Beam Telecom / Act — act broadband - overcharging and wrong billing
Nanganallur, Chennai, Tamil Nadu, India
SuSundara C on Oct 11, 2019
I was a customer of act and initial period of their servide was smooth. But since the launch of reliance jio and other competions, act wants to retain the customers through hook or crook. Act renewed my service without notifying me. When informed that i get a better deal in jio, they promised to talk to the concerned authorities for a better deal. But this went on for a month and finally i decided to continue the service for 6 months with act. But the website allowed only payment for 1 year. Alternatively they kept on charging for the complaint period also (I. E. Sep 2019). So its a double whammy. Now i ended up paying for 12 months of rs 14k in sep-2019. And on 1st oct i received another shock bill for rs.1028 asking to be paid for the month of sep. When complained, act says that my 12 month renewal period starts only from 1-oct. Escalation to nodal officer, appellate authority several times. But no action taken by act
Complaint marked as Resolved Nov 15, 2019
[Oct 11, 2019] Beam Telecom / ACT customer support has been notified about the posted complaint.
Verified SupportBeam Telecom / ACT Customer Care's response, Oct 15, 2019
We regret the inconvenience caused. Please share your contact number and city name below. We will look into this for you.
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