[Resolved] Beam Telecom / Act — act broadband - overcharging and wrong billing

 
2 Reviews
Nanganallur, Chennai, Tamil Nadu, India
 Sundara C on Oct 11, 2019
I was a customer of act and initial period of their servide was smooth. But since the launch of reliance jio and other competions, act wants to retain the customers through hook or crook. Act renewed my service without notifying me. When informed that i get a better deal in jio, they promised to talk to the concerned authorities for a better deal. But this went on for a month and finally i decided to continue the service for 6 months with act. But the website allowed only payment for 1 year. Alternatively they kept on charging for the complaint period also (I. E. Sep 2019). So its a double whammy. Now i ended up paying for 12 months of rs 14k in sep-2019. And on 1st oct i received another shock bill for rs.1028 asking to be paid for the month of sep. When complained, act says that my 12 month renewal period starts only from 1-oct. Escalation to nodal officer, appellate authority several times. But no action taken by act
Complaint marked as Resolved Nov 15, 2019

Complaint Status


[Oct 11, 2019] Beam Telecom / ACT customer support has been notified about the posted complaint.
Verified Support
Beam Telecom / ACT Customer Care's response, Oct 15, 2019
Hi Sundara,

We regret the inconvenience caused. Please share your contact number and city name below. We will look into this for you.
Complaint comments  1 Comment     Updated: Share0Tweet0

Comments

Sir, my internet connection not working from you day. Please attend .my wifi name also disappeared. Not shown in my system. I could not open my account. The router sinals is 4
Green light is working.
Pl. Attend... My name srinivasan.
Srinivasan Vasudevarao's reply, Oct 9, 2019
Also I want to know my account. What is the balance and when I have to recharge my account.
Beam Telecom / ACT Customer Care's response, Oct 18, 2019
Verified Support

Hi Srinivasan Vasudevarao,

We regret the inconvenience caused. Please share your contact number and city name below. We will look into this for you.

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    Beam Telecom / Act - act broadband - overcharging and wrong billing