[Resolved]  ACT Fibernet — act broadband - overcharging and wrong billing

Address:Nanganallur, Chennai, Tamil Nadu, 600061

I was a customer of act and initial period of their servide was smooth. But since the launch of reliance jio and other competions, act wants to retain the customers through hook or crook. Act renewed my service without notifying me. When informed that i get a better deal in jio, they promised to talk to the concerned authorities for a better deal. But this went on for a month and finally i decided to continue the service for 6 months with act. But the website allowed only payment for 1 year. Alternatively they kept on charging for the complaint period also (I. E. Sep 2019). So its a double whammy. Now i ended up paying for 12 months of rs 14k in sep-2019. And on 1st oct i received another shock bill for rs.1028 asking to be paid for the month of sep. When complained, act says that my 12 month renewal period starts only from 1-oct. Escalation to nodal officer, appellate authority several times. But no action taken by act
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Nov 15, 2019
Complaint marked as Resolved 
customer support has been notified about the posted complaint.
Verified Support
Oct 15, 2019
ACT Fibernet Customer Care's response
Hi Sundara,

We regret the inconvenience caused. Please share your contact number and city name below. We will look into this for you.
Complaint comments 

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Sir, my internet connection not working from you day. Please attend .my wifi name also disappeared. Not shown in my system. I could not open my account. The router sinals is 4
Green light is working.
Pl. Attend... My name srinivasan.
Srinivasan Vasudevarao's reply, Oct 9, 2019
Also I want to know my account. What is the balance and when I have to recharge my account.
ACT Fibernet Customer Care's response, Oct 18, 2019
Verified Support
Hi Srinivasan Vasudevarao,

We regret the inconvenience caused. Please share your contact number and city name below. We will look into this for you.
I made a ticket of overcharged for not using any internet of a month. They offered a due date within which the ticket will be resolved. After the due date I found surprisingly that there is no record of ticket either in open or resolved tickets. Such a worst customer service I have ever found

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