[Resolved]  ACT Fibernet — act fake discount by sales person ( emp id :24304)

Address:

Bangalore, Karnataka

Hi ACT,

I was using Jio Giga fiber for the past one year, I received a call
from one of you ACT salesperson and he explained me the plan
information. Sales Person Name: Prasanth D (Emp id:24304). Prasanth
came to my resident and explained the plan information, initially I
was not satisfied with the plan he explained and told him that the
price is too much when compared to Jio. So in quick time the salesperson Prasanth came up with other plans.

Plan Explained by Sales Person Prasanth D ( Emp: 24304)

1. He said if we show the existing JioGiga Fiber bill we will
be given three months of free subscription of ACT plan whichever we
choose so we opt for ACT Blast Promo Plan which cost rs.1049 register
Mobile number [protected]

2. Also, he told us if we take up the connection the same day
that is on Sat Dec 21st he will not be billed until Jan 1st.

3. The final one in our monthly bill rs 150 will be waived off.

Note: Prasanth D told me whatever problem you have please contact me
at any time and gave me his number: [protected]

Those are the three promises the salesperson Prasanth told me. After
listening to him I asked thrice are you sure about the discount, he
told me in a confident way Yes.

So I decided to remove Jio Giga fiber and opted for ACT plan ACT Blast
Promo and I paid rs 2238 which includes 1000 rs for the router.

On the Month of Jan 2020, I received a message from ACT asking to pay
rs 338.22. I immediately checked with Prasanth he said please don’t
worry I will take care of it.

I was receiving several messages from ACT so I sent Prasanth a whats
app message on Jan 16 around 9 am. He gave me a big shock saying that
he has Resigned from ACT due to some family issues.

I texted him again asking for what happened to the discount and promise
you gave me. He replied to me saying I cant do anything since I am no
more working for ACT, I was totally disappointed.

I tried to call him he is not attending my call, I reached the
customer care and told the above-listed issue and they said they will
check and come back. My complaint ID : SR [protected]

I totally lost the Hope and faith in ACT now. due to Prasanth D sales
person fake or false promise, why should the customer (I) Suffer? I
need you to take an action on this. I want a discount whichever
promised, because of that I took of Jio connection.

I have enclosed the ID card pictures which I received from sales
the person for your reference.

Kindly help me out I was cheated by ACT.

Kindest regards,
Mohan