ACT Fibernet — act fibernet special discount not provided for 16 months

Address:560043
Website:selfcare.actcorp.in/web/blr/home

Below are the ticket details that i have been raising since the month of aug-2018 and the issue still remain unresolved even after assurance provided by you on 12th dec.

Issue - power discount has not been provided for 16 months (From july 2017 to oct 2018)
Reported on - aug 2018
Status - unresolved
Tickets opened so far

17 oct 2018 - [protected]
17 oct 2018 - [protected]
15 nov 2018 - ticket no:sr[protected]
15 nov 2018 - ticket no:sr[protected]
15 nov 2018 - ticket no:sr[protected]
18 nov 2018 - ticket no:sr[protected] reopened
10 dec 2018 - ticket no:sr[protected]
10 dec 2018 - ticket no:sr[protected]
12 dec 2018 - ticket no:sr[protected] reopened
12 dec 2018 - mail to nodel officer (Phone was always busy)
12 dec 2018 - ticket no:sr[protected] reopened
16 dec 2018 - ticket no:sr[protected]

Also, i have been charged for late fee payment on the incorrect invoice sent in last 2 months. This is not fair!

It's so frustrating that customer support is not equipped to help and the team responsible has not taken the corrective action.
Everytime a ticket has been opened for this issue has been closed without consent and fixing the issue. I've tried calling the contact number of a nodal officer like 100 times but its always busy.
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Complaint comments 

Comments

Hi,

I want to disconnect act fibernet account.
I have raised request for shifting my network on Dec-1st but till today, I haven't received any update.

After so many calls and mails it was not addressed yet so I have decided to leave the network. Please Deactivate the account.

User id 10695026
Account id[protected]

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