[Resolved]  ACT Fibernet — act refund and router submission

10th july-
My act account number is[protected]. I have placed the disconnection request/refund request on 10th july by emailing to helpdesk. [protected]@actcorp.in as their customer care number always comes busy or sometime it keeps you waiting for more than 30 mintues and then suddenly disconnect. From 1 july to 10th july i was keep on trying to connect act customer care but it never connects and the worst part is that you will be keep on hearing that all customer care executive are busy for 30-45 min and it disconnects. I have wasted nearly 1 hour for 10 days. Then i thought of emailing the nodal officer (Nodalofficer. [protected]@actcorp.in) or appellate authority might help but still no reply from them although i got replies from help desk with some sr number which was created for me and it will be resolved in some time with any actual action. Everytime they will close the sr in 1-2 days without even calling or doing anything. Its been 8 days i am sending email to act everyday amd will get some new sr that's all. The biggest mistake i did is i paid advance of 6 months which is 8476.89 and now i used internet only for 1 month and it does not look like i will be able to get any refund. I don't know what to do for refund as i have tried all the possible ways.

Update 1-
29 july
I have also sent email for refund to email id given by customer care but didn't receive any reply. It's been 5 days.
I am following up with you guys for a month now. Everytime i get similar kind of reply we have put this on priorty and then they open sr and then they automaticallly close sr within 2-3 days without doing anything. Please please dont create new sr just give me my refund.
30 july-
They finally called me to ask my details and also told the router cost is 4000
So if i submit the router the cost will be waived off then they told me that somebody will be coming to collect the router still nobody came to pick up.
Then i call act whitefield and bellandur office nobody is ready to accept the router and then they told me you have to call customer care.
So now there is a deadlock situation i can't call customer care and customer care never calls me
2 aug-
Again got email for refund details but when my asking about the router submission nobody is replying (Router cost-4000) if i dont submit the router and give the refund details then definitely they will deduct the router money from my refund which is hugs