[Resolved]  ACT Fibernet — act refund disconnection

Address:560066

My act account number is[protected]. I have placed the disconnection request/refund request on 10th july by emailing to helpdesk. [protected]@actcorp.in as their customer care number always comes busy or sometime it keeps you waiting for more than 30 mintues and then suddenly disconnect. From 1 july to 10th july i was keep on trying to connect act customer care but it never connects and the worst part is that you will be keep on hearing that all customer care executive are busy for 30-45 min and it disconnects. I have wasted nearly 1 hour for 10 days. Then i thought of emailing the nodal officer (Nodalofficer. [protected]@actcorp.in) or appellate authority might help but still no reply from them although i got replies from help desk with some sr number which was created for me and it will be resolved in some time with any actual action. Everytime they will close the sr in 1-2 days without even calling or doing anything. Its been 8 days i am sending email to act everyday amd will get some new sr that's all. The biggest mistake i did is i paid advance of 6 months which is 8476.89 and now i used internet only for 1 month and it does not look like i will be able to get any refund. I don't know what to do for refund as i have tried all the possible ways.
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Aug 21, 2019
Complaint marked as Resolved 
Finally after a month i got my money back.
customer support has been notified about the posted complaint.
Verified Support
Jul 29, 2019
ACT Fibernet Customer Care's response
Dear Valued Customer,

This is not the experience we want you to have. We have put this on priority with our team.

Regards,

Team ACT Fibernet
Jul 29, 2019
Updated by vimaljkasp
I have also sent email for refund to email id given by customer care but didn't receive any reply. It's been 5 days .
I am following up with you guys for a month now.Everytime i get similar kind of reply we have put this on priorty and then they open SR and then they automaticallly close SR within 2-3 days without doing anything .Please please dont create new SR just give me my refund.
Verified Support
Aug 08, 2019
ACT Fibernet Customer Care's response
We believe that your mentioned grievance has been resolved. Kindly let us know your feedback. For any further assistance, you can contact us on [protected] & helpdesk.[protected]@actcorp.in and we will be at your assistance.
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